FAQs

All your questions answered here!

First time investing in a Cleaning and Organising service? You may be feeling unsure about the process. I’ve compiled the most frequently asked questions to help you better understand how we can help you clean, declutter, and/or organise your space. If you have more questions about how we can support you, please get in touch!

Do you only use 100% natural cleaning products? At Centered Cleaning, we take great pride in our commitment to non-toxic cleaning solutions. For the well-being of our team, our clients, and their pets, we choose to avoid harsh chemicals as a reflection of our personal values and preferences.

When is the best time to declutter? Significant life transitions often serve as a motivation for simplifying one's surroundings. Whether you are relocating, expecting a child, embarking on a new career, navigating through a divorce, or aiding a loved one during a period of injury or illness, now is an opportune time to invest in organisation. By doing so, you will unburden yourself from clutter and be able to devote your attention to the life change at hand.

Do we have to be at home when you're there? If we're helping you with cleaning or organising your home and there isn't any decluttering needed, feel free to stay or leave while we're there. It's completely up to you! However, if you've booked in for decluttering or during our consultation we've suggested some decluttering needs to happen before organising, we kindly request your assistance during that process.

My biggest concern is finding a reliable service - Are you very reliable? We are extremely reliable. Our clear, concise and transparent communication is a key value within our service. We've been in business the last two years and have only had to cancel an appointment once due to illness. We appreciate the same respect in return from clients too. We are very flexible, but if anything comes up, please give us as much notice as possible.

What happens to the things I choose to declutter? Centered Cleaning will happily take this away to a charity for you - at least for how ever much will fit into the car :)

What if I have more than a carload to take away? If any additional removal of unwanted (charity or rubbish) items is needed, the use of a trailer service or other collection service can be organised at an additional cost

If what I have is too good for charity, what do I do with it? We can offer experienced advice regarding selling of unwanted items through sources like eBay, auctions, buy and sell trade pages etc.

Regarding the Declutter/Organising - Should I buy new storage containers before you come? If you happen to have something in mind that you'd like to use, we're happy to do this. However, for the purpose of re-use and sustainability, we'd love to tap into your existing resources or provide recommendations based on our expertise, your unique taste, and budget. We're all about finding the perfect solution for you!

I have pets, is that okay? We absolutely adore pets!! We're obsessed with all of our furry friends!

How do I pay? We utilise Xero for our invoicing system. For one-off sessions, we kindly request that you make a prepaid bank deposit 24 hours prior to your first visit. We understand that these times can be challenging for many, and we are pleased to offer payment plan options for those looking to invest in our Mental Health Cleaning Service. Please note that this option requires full pre-payment before services are provided.